Previously on this blog, we've discussed the perils of investing in overly complex EHR software—particularly when the provider does not offer quality training or ongoing support. This week, InformationWeek reported on the high rates of dissatisfaction that have driven medical practitioners to seek replacement EHR software. Citing studies conducted by Software Advice, KLAS Research and Black Book, the news outlet commented on the difficulty so many professionals have had when attempting to choose the best chiropractic EHR provider.
"Such data can make the process of choosing a replacement EHR system feel like a hit-or-miss gamble," the source states. "High upfront costs, ongoing maintenance fees, lack of vendor support, disruptions in workflow and clunky interfaces are all possibilities that make choosing a vendor a high-stakes decision."
One of the greatest obstacles to EHR implementation has been usability. In order for this software to streamline administrative processes, it must be easily integrated into existing workflow, which has not proven to be the case for many medical professionals. To that degree, a representative from the American Medical Association even posited that further changes to meaningful use should be tabled so that vendors can focus instead on usability concerns.
The question of whether meaningful use should progress to phase 2 has been hotly debated in recent weeks, but National Coordinator for Health IT Dr. Farzad Mostashari has argued that stalling the program at this stage could cause a detrimental loss of momentum for health care reform.
So, what steps can chiropractors take to ensure they find the right provider? First, familiarize yourself with the three qualities that characterize the best chiropractic EHR software: open communication, responsiveness and a product that can evolve. In doing so, you can ensure that you are in good hands whatever new requirements are put in place.